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  • We carefully inspect all items before they are packed and only those items which have no faults are dispatched.  test
  • Once payment is cleared, items are normally dispatched within 1 to 3 business days.
  • All deliveries are made to buyer’s address provided when purchasing. Please ensure your information is correct and provide a contact telephone number as we do not refund for shipments made on any incorrect information.
  • All our parcels are delivered by Australia Post / Contractors and / or Courier Companies for larger items, if applicable.
    Whilst we take the utmost care in packing all orders, sometimes accidents, delays or errors do occur.
  • Deliveries may need to be signed for and anyone at the delivery address who receives the products shall be presumed by www.yourknifeshop.com.au (Juverna International Pty Ltd) to be authorised to receive the parcel.
  • www.yourknifeshop.com.au (Juverna International Pty Ltd) and its carriers are unable to provide an exact delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. (Normally 8:30-5 pm Monday to Friday)
  • In the instance someone is not able to sign for your delivery; our carrier/s will leave a card. When delivered by Australia Post you will need to collect from your local Post Office. Any other carrier you will need to contact them directly to make alternative delivery arrangements. In the case of undelivered items, Buyers may also be charged a re-delivery fee for items that are undelivered and returned to the seller as result of an unsuccessful delivery.
  • If tracking information is sent to you by email to track your parcel when it leaves www.yourknifeshop.com.au (Juverna International Pty Ltd) please always check your Junk/Spam folders of your email for this notification if it is not delivered to your Inbox.
    Please inspect your parcel and its contents carefully on delivery, if you find any item Missing or Damaged please contact us within 48 hours.